FAQ

• Do I need any other resources to be successful on the exam?
• On which devices and browsers does examCORE best perform?
• What type of payment is accepted for examCORE?
• Will refunds be available after purchase?
• How do I log into my examCORE account?
• After I study, what are the next steps to BCSP certification?
• How long do I have access to the online training?
• Can I extend my examCORE access time?
• What is the examCORE Training Guarantee?
• Is this training reimbursed for military and veterans?
• How do I use examCORE for BCSP recertification points?

Q: Do I need any other resources to be successful on the exam?

A: We find many learners also benefit from the exam-specific resources found on the BCSP certification webpages at BCSP.ORG.

Q: On which devices and browsers does examCORE best perform?

A: At this time, examCORE is designed for use on laptop and desktop computers.

BCSP examCORE is best suited for the following internet browsers: Google Chrome, Safari, and Mozilla Firefox. You may experience compatibility issues if you use examCORE with other internet browsers.

Q: What type of payment is accepted for examCORE?

A: BCSP examCORE accepts credit and debit cards and ACH. Accepted credit cards include Visa, Mastercard, Discover, and American Express.

Fees are non-transferable and non-refundable.

Q: Will refunds be available after purchase?

A: Fees will not be refunded for the purchase of any examCORE product. All sales are final, non-refundable, and non-transferable.

Q: How do I log into my examCORE account?

A: You may access your account by visiting examCORE.ORG and selecting “login” at the top right corner. You will use your BCSP My Profile credentials to access examCORE. If you do not have an account, you must create one in order to purchase an examCORE subscription. A free account can be created by visiting BCSP.ORG.

Q: After I study, what are the next steps to BCSP certification?

A: We find that learners are more successful when they have an exam date scheduled in advance of completing their study program. We recommend applying now for the certification, and if approved to sit for the exam, schedule the exam date to correspond with the last month or two of your examCORE access. This method will give you the best chance at passing (more people pass the exam when the information is recent) and gives you the opportunity to extend your examCORE subscription, if necessary.

Q: How long do I have access to the online training?

A: Access begins at the time of purchase. An examCORE subscription comes with six (6) months of access to all instructional videos, up to 1,000 practice questions, exercises, and more! The number of videos, practice questions, and exercises varies based on which certification subscription you have purchased. ASP + CSP Connect will be available for nine (9) months. You may view your remaining days in the “Days Left” section in the examCORE dashboard.

If more time is needed, you may purchase a three (3) month extension during your access period (no more than two (2) extensions can be purchased per subscription). The total time that examCORE may be accessed cannot exceed 12 months. ASP + CSP Connect is eligible for one (1) extension and may not exceed a total of 12 months. After 12 months, the examCORE guarantee and any remaining extensions will expire.

Upon passing the BCSP examination, access to related examCORE courses will be terminated; however, the user profile will remain available to view. Certificates of completion are available in the user profile after successful completion of examCORE.

Q: Can I extend my examCORE access time?

A: Yes, three-month extensions are available to purchase any time during the examCORE access period (no more than two (2) extensions can be purchased per subscription). Extensions cannot be purchased after the access period has expired. Access to examCORE cannot exceed a total of 12 months. Extensions may be purchased through the examCORE dashboard under “Days Left.” Be sure to extend before your access expires!

ASP + CSP Connect may be extended; however, the maximum total access period cannot exceed 12 months. Once the 12-month subscription is over, access will expire.

Q: What is the examCORE Training Guarantee?

A: If an examCORE customer does not successfully complete their respective BCSP certification exam, they may be eligible for a one additional access period of up to six (6) months at no additional charge.

To qualify for the guarantee, a certificate of completion must be achieved to ensure that all course modules, challenge questions, and the pre-test have been completed. The post-test must be passed with a score of 80% or higher.

To request the guarantee, upload your unsuccessful/failed exam result to your examCORE user profile. The failed exam result and guarantee request must be submitted within three months of the end of examCORE access (either the original time period or a purchased extension) to qualify for the examCORE guarantee. Upon verification, you will be granted an additional examCORE access of up to six (6) months at the end of the current access period or on the date approved if within the three (3) months after the access period has expired.

Please keep in mind that examCORE access may not exceed a total of 12 months. If an extension has already been purchased, the guarantee may be reduced to three (3) months. If both extensions have been purchased, the guarantee may not be applied to the account as that would extend past the maximum access period.

ASP + CSP Connect access cannot exceed a total of 12 months. The ASP + CSP Connect is eligible for either one (1) extension or a three (3) month guarantee.

Q: Is this training reimbursed for military and veterans?

A: Active-duty military may apply to their service-specific COOL (Credentialing Opportunities On-Line) program for credentialing and certifications. For more on reimbursements for military veterans, see the BCSP Military and Veteran Benefits page.

Q: How do I use examCORE for BCSP recertification points?

A: You must be a current BCSP certification holder to qualify for recertification points. Recertification points are awarded for each examCORE course except for ASP + CSP examCORE Connect. Upon initial login to the examCORE course, you will select that you are taking it for recertification points. Upon completion of the course (to include completing the pre-test, watching all video modules, taking all challenge questions, and passing the post-test with an 80% or higher (multiple attempts allowed)), you will earn two (2) or four (4) recertification points (depending on the product) and a certificate of completion. Access to examCORE content will cease once you have successfully completed these tasks or the six-month period ends, whichever comes first.

The examCORE Training Guarantee does not apply to examCORE for recertification points.